January 11, 2026

The New Patient: How India’s Emerging Middle Class Is Transforming Hospitals

India’s growing middle class is changing the way hospitals function. Today’s patients are more informed, quality-conscious, and expect better care, transparency, and technology. This article explores how hospitals across India are reinventing themselves by improving patient experience, adopting digital systems, upgrading infrastructure, and offering personalized healthcare services to meet the evolving expectations of modern patients.